Clearance Koi Classics Katelyn Top Koi Classics

Prompt Shipping and professional packaging

Due to our longstanding partnership with UPS FedEx DHL and other top global carriers, we are able offer a variety shipping options. Our warehouse staff are expertly trained and will wrap your goods in accordance to our exact and precise specifications. Your goods are thoroughly checked and secured properly prior to shipping. We ship to thousands of customers every day across multiple countries. This shows our commitment to be the largest retailer online in the world. Both Europe as well as the USA have distribution and warehouse centers.

Note: Orders with more than one item are assigned a specific processing time, dependent on the particular item.

Prior to shipping, our team will perform an exhaustive inspection of the products you have ordered. Today, the majority orders will be delivered within 48 hours. The expected delivery time is 3 to 7 days.

Returns

The stock is constantly changing and cannot be fully controlled by us because of the involvement of multiple entities, including the factory as well as our warehouse. Stock levels can fluctuate at any given time. It is possible that your order will be out of stock when the order is placed.

Our policy runs for a period of 30 days. If you haven't received your item within the 30 days period, we're not able to issue either a return or exchange.

You are able to return an item in the event that it is not used and in the same condition as when you received it. The item must be in its original packaging.